Shipping policy

香港和海外物流須知

 

香港（限本地運送）

運費

  • 所有本地訂單凡購物滿港幣300元（扣除所有折扣及優惠券後） ，即可享免費送貨服務
  • 消費額  運費
    指定金額300以上 免運費(只限香港客戶)

    		運費到付
    消費300港元以下（扣除所有折扣及優惠券後） $30運費起 視乎物件體積/重量而定
    一般貨物消費滿 300元（扣除所有折扣及優惠券後） 免運費 (只限香港客戶/ 優惠期內的其他地方客戶)

 

  • 運送方式/到貨時間

    • 顧客落單後，基本產品我們通常會在3個工作日內發貨, 如訂單較多, 會廷遲多2個工作日
    • (普通物流/順豐物流) 運送時效2-4天 (不計算發貨時間在內)
    • 客製/訂製貨物 (如電子琴印名服務 / 其他缺貨產品) 會在5-14個工作日內寄出 
    • 偏遠地區有機會額外附加費用視乎物流公司而定 

       

      Shipping Method/Delivery Time

      After placing an order, we typically ship basic products within 3 working days. If there is a high volume of orders, there may be a delay of up to 2 additional working days.

      (Standard Shipping/SF Express) Delivery time is 2-4 days (excluding the shipping time).

      Customized/Custom Order items (such as personalized engraving services for electronic keyboards or other out-of-stock products) will be shipped within 7-21 working days.

      Additional charges may apply for remote areas, depending on the logistics company.

 

注意事項

  1. 由於CityRocker是委託以上託運公司的第三方服務把商品寄出，實際配送過程與時間由速遞公司安排。
  2. 如果客户提供的地址不完整或不正確，而導致您的包裹寄失或退回給我們，CityRocker.Ltd 不承擔任何因地址失誤引起的訂單貨物遺失責任。如需重新送貨至更正地址，您必須支付再次發貨的費用。
  3. 如有退貨產品, 客戶須承擔來回運費, 退貨產品必須是完整包裝 (我們收到退貨後, 會在退款中, 直接扣除來回運費後, 退款會在3個工作天內退還。)

        若有任何爭議，CityRocker.Ltd 保留最終的決定權。

 

As CityRocker relies on the third-party shipping services of the designated courier company to dispatch your goods, the actual delivery process and timing are arranged by the courier. If the address provided by the customer is incomplete or incorrect, resulting in the loss or return of your package, CityRocker Ltd assumes no responsibility for any order or merchandise loss due to address errors. If you need the goods to be resent to a corrected address, you will be required to pay the reshipping fee.

For returned products, customers are responsible for the round-trip shipping costs. The returned products must be in complete packaging. After we receive the returned goods, the refund, minus the round-trip shipping costs, will be processed within 3 working days.

In case of any disputes, CityRocker Ltd reserves the right to make the final decision.

 

 

換貨政策

我們接受在收到貨後，在未經修改和完整包裝的情況下發現的非人為損壞的換貨。

所有貨品只允許換貨一次，並只能換同款、同顏色、同尺碼的貨品。

請在訂單交收後的4天內，將訂單號和退換詳細原因聯絡我們的GMAIL :  cityrocker.net@gmail.com，以申請退換。然後將原整包裝的產品寄給我們。我們恕不對寄失包裹負責。

發現非人為損壞的換貨將由本店負責運費。我們在成功收到需退換的貨品後，便會盡快寄出替換貨品。

普通貨品超出4天換貨時間的換貨申請將一概不獲接受。

 

We accept exchanges for non-man-made damages discovered after receiving the goods, provided they are in unmodified and complete packaging.

Each item is eligible for exchange only once and can only be exchanged for the same model, color, and size.

Please contact us via email at cityrocker.net@gmail.com with your order number and detailed reasons for exchange within 4 days after order delivery to initiate the exchange process. Subsequently, send the product back to us in its original packaging. We are not responsible for lost packages.

The shipping cost for exchanges due to non-man-made damages will be covered by our store. Once we successfully receive the item for exchange, we will promptly send out the replacement.

Exchange requests for regular items beyond the 4-day timeframe will not be accepted.

 

 

                  海外物流運送(海外買家需注意）

 

運費: 指定訂單購物滿港幣$500以上，即可享海外免費送貨服務。


如部份商品無法參與免運費項目，客人需自行承擔運費(每個國家的運費也不同，海外運費1kg不少於$150hkd (20美金）


如客人需要指定的物流公司如ups/DHL 派送，客人需要額外自付其他物流公司的運費(部份DHL等物流公司有機會會額外收取稅金)

有關海外免費送貨服務的資訊。


我司會透過第三方平台進行代發，我們所提供的物流日期5-14工作日只作供參考，並不會保證任何一位客人指定日子送到。有機會有數天的延遲。


第三方平台會提供國內以外的物流訊息，當第三方接收了我們的貨品，會幫我們代發當地。(美國，英國，澳洲，加拿大等地) 到達當地之後，第三方會自行幫我們安排當地的物流。海外物流有機會，不會有簽收，海外派送也有機會會把貨品放在門前，請客人留意我們提供的海外物流訊息。


我司無法控制海外物流的延遲派送/ 因粗暴對待貨品已導致損壞/遺失的情況，如貨品過程中損壞/遺失，需客人自行聯繫當地的海物流平台進行商議，我司會委託第三方平台進行派送，並不會負任何海外的責任。


如客人提供錯誤的地址資訊，而導致包裹無法簽收，包裹在運送過程中並不能進行更改，我司不會負責因錯誤地址已寄失的貨品。客人可能需要再次重新下單。


我們不接受任何客人因包裹延遲/不完整的地址而導致包裹無法簽收，而提出的退款協議。如客人需要進行退款，客人需要退回完整的貨品，並要額外承擔來回的運費以及平台手續費，我們收到退貨品之後，扣除運費和手續費，並會在5至10個工作天內會進行退款安排。


如有任何爭議，CityRocker.Ltd 會保留最終的決定權。

(中文版本為準)


Overseas Logistics and Shipping (Attention to Overseas Buyers)

Shipping Fee: For orders totaling HKD $500 or more, free overseas delivery service is available.

If certain items are not eligible for free shipping, customers will be responsible for the shipping fee (shipping fees vary for each country, with overseas shipping costing not less than $150 HKD per kg or 20 USD).

If customers prefer a specific logistics company such as UPS/DHL for delivery, they will need to bear the additional shipping fees from the chosen logistics company (some logistics companies may also charge taxes).

Information regarding the free overseas delivery service:

We use a third-party platform for order fulfillment, and the estimated logistics duration of 5-14 working days is for reference only. We do not guarantee delivery on any specific date for individual customers, and there may be a few days of delay.

The third-party platform provides logistics information beyond the country of origin. Once the third party receives our goods, they will arrange local delivery on our behalf (in countries like the USA, UK, Australia, Canada, etc.).

Upon arrival in the destination country, the third party will arrange local logistics. There's a possibility that there won't be a signature for overseas deliveries, and packages might be left at the doorstep. Customers should pay attention to the overseas logistics information we provide. We cannot control delays or damages caused during overseas logistics. In case of damage or loss during transit, customers need to contact the local logistics platform for resolution. We will entrust the third-party platform for delivery and will not bear any overseas responsibility.

If customers provide incorrect address information leading to the inability to sign for the package, and the address cannot be changed during the shipping process, we will not be responsible for lost items due to incorrect addresses. Customers may need to place a new order.

We do not accept refund requests from customers due to delayed/incomplete deliveries caused by incorrect addresses. If customers require a refund, they need to return the complete product and bear the round-trip shipping cost and platform handling fees. Once we receive the returned goods, deducting the shipping and handling fees, a refund will be arranged within 5 to 10 working days.

In case of any disputes, CityRocker Ltd. reserves the final decision-making authority.