Shipping & Return Policy

Shipping Policy

We offer 2 selections for you when you are ready to ship your merchandises back home. You can choose 'Faster Delivery' (1-2 weeks) or 'Standard delivery' - (3~4 weeks)

All delivery calculations start from the date when you placed an order.

Return Policy

If for any reason you are dissatisfied with any of our products, we will assist you with a prompt exchange.

All exchange orders must be notified within 7 BUSINESS DAYS upon receiving the order. Return will be issued back after we receive the items and after they are inspected by our Return/Exchange Department. ITEMS MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURE'S PACKAGING. Customers will assume return shipping costs and a 20% RESTOCKING FEE. We will not issue a return authorization for damages and claims after indicated dates.

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBERS(RA#) and REFUNDS ARE NOT AVAILABLE.

Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out.

We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.

To request a return authorization number on a damaged item, please contact us by emailing cityrocker.net@gmail.com

INCLUDE the following information in the email body.

1. Invoice Number

2. Company Name

3. Address & Phone number

4. StyleNo

5. Quantity

6. Reason for return

Cityrocker Ltd reserves the right to change terms and conditions at any time without prior notice.